The Death of the Product Manager
Why the most successful marketplaces are moving away from the very role designed to manage them
Tom Verrilli, the Chief Product Officer at Whatnot, holds a view that would be heresy in most Silicon Valley boardrooms: he regrets that product management exists. Whatnot, a live shopping platform that has scaled to $8 billion in GMV, operates on a premise that challenges the standard corporate hierarchy. In many tech organisations, the Product Manager (PM) has become a professional mediator—a person whose primary function is to translate between engineering, design, and business stakeholders. While this role was intended to streamline development, it often results in a layer of bureaucracy that slows down decision-making and dilutes the original intent of the product. At Whatnot, the goal is to remove this friction, moving closer to a model where the people actually building the software are the ones making the calls.
The Friction of Mediation
The traditional PM role often devolves into 'product management theatre'. This involves endless meetings, complex roadmaps that no one follows, and a focus on documentation over delivery. When a PM spends more time managing expectations than understanding the user, they become a bottleneck. Verrilli's experience at Twitter and Twitch suggests that as companies scale, the tendency is to add more layers of coordination. However, at the highest levels of growth, these layers often become dead weight. The shift is moving toward senior Individual Contributors (ICs) who possess the technical depth to understand the 'how' as well as the 'why'. This isn't just about efficiency; it's about maintaining the velocity required to dominate a market.
The PM role often becomes a layer of mediation that separates the builder from the user.
Artificial intelligence is accelerating this trend. When a model can generate code, draft technical specifications, or analyse user data in seconds, the need for a human to act as a data conduit vanishes. The role of the PM is being squeezed from both sides: technical automation is handling the analytical tasks, while the strategic demands of the business require more direct, high-agency leadership. Verrilli advocates for a 'play the accordion' mental model—the ability to expand and contract your focus between high-level strategy and granular execution. This requires a level of competence that goes far beyond the typical 'project manager' skillset.
- Prioritise technical depth over administrative oversight
- Reduce the number of hand-offs between departments
- Empower ICs to own the full lifecycle of a feature
- Use AI to automate the 'theatre' of documentation
The lesson for agency owners and tech leaders is clear: stop hiring for coordination and start hiring for agency. The era of the 'facilitator' is ending. As AI takes over the logistical heavy lifting of software development, the value of a human in the loop will be found in their ability to make difficult, high-stakes decisions and their capacity to deeply understand the human psychology behind the interface. The companies that win will be those that allow their best engineers and designers to work with as little interference as possible.
Efficiency in product development comes from reducing the number of people who talk about the work and increasing the number of people who do it.